![]() ![]() There is a section on the order summary page that says “I have a coupon” or “Coupon code”. Make sure you have enough free memory on your device. The app relies on device memory for optimal upload speed and uploading multiple pictures.For example, try uploading 2 or 3 pictures and see if you are still having issues. Try reducing the number of pictures you are uploading to optimize performance.Check that you have a strong internet connection and try again. The app’s performance and photo upload speed are heavily dependent on your internet connection.Make sure your phone software is up to date.Delete the app, restart your phone, and reinstall the app.Make sure you’re using the most recent version of the app.What can I do if the app isn’t running properly? This is because of the way colors appear on screens. Photo prints will always look slightly different from the photos on your screen. We suggest checking the image preview before submitting your order. Screenshots, photos of photos, and images that have been sent to you via email or other messaging services may not have high resolution. We recommend that you submit high-quality images with high resolution, especially when ordering large prints. If your image is small, it may have to be stretched to fit the print size you have ordered. We recommend that you always double-check the image preview before submitting an order. For canvas prints, the preview shows where the image will be wrapped. You can preview and crop, center, rotate, and zoom your images when you select print size and quantity. You can then upload the final images to our app for printing. You are welcome to use a photo editor to create a collage, add text, or change your photos to black and white. Pickup orders are paid for in-store when you collect your prints, so please contact the store if you need a refund. Please contact Support if your order still hasn’t been found. We recommend double-checking the name on your order confirmation. Please check again with the store and supply your full name, as orders are usually stored by last name. What if the pickup store doesn’t have my order? You may give us the address to an alternate store near you and we’ll have your print order transferred. If they are not collected, stores usually dispose of prints after a week, subject to store policies. Please contact the store directly and request that they keep your prints aside for you, specifying a collection date. To change your order to delivery, please place a new order and select Delivery. Your order confirmation includes the store’s contact information.Ĭan my order be changed from pickup to delivery? Please contact the store directly to cancel your pickup order. If you still can’t find your email, please contact Support. Please check your junk folder and refresh your inbox if you haven’t received an email. If the store’s print queue is busy, or you have ordered specialty items, the wait time may be longer. Most orders are ready to be collected in one hour. You’ll receive a second email when your order is ready to be picked up. We’ll send you an order confirmation if the order has been placed. Please contact Support with your order details. If an item arrives damaged or faulty, please email photos of what you received to our support team we may replace your item at our discretion. Please email Support and provide photos of the damaged products. What if my order was damaged during shipping? We recommend double-checking the delivery address before you submit your order. Please contact Support and provide the new address within two hours of placing the order. If your order has already been printed and shipped, we cannot cancel your order.Ĭan I change the delivery address on my order? Please contact Support within two hours of placing the order. Please note that delivery orders cannot be expedited or changed from delivery to pickup. If your order hasn’t arrived after 14 working days, please email our friendly team at we will assist you as soon as we can.Ĭan my delivery order be expedited or changed to pickup? Please note that your order might come in separate parcels if it is a large order, or if it includes multiple product types. Once your order has been printed and shipped, you will receive an email with tracking information.ĭelivery time does depend on current production levels, seasonal variances, and shipping services. Orders placed outside of business hours will not be printed and sent until the next business day. For Priority shipping, please allow 2-3 business days. If the email still hasn’t come through after you’ve checked your junk folder and refreshed your inbox, please email Customer Support at long will my order take to arrive?įor Standard shipping, please allow 7-10 business days. We’ll send you an order confirmation email if the order has been placed. Frequently Asked Questions Delivery Orders ![]()
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